Order resolution
Preserve the item. Then contact support.
Return eligibility depends on product condition, handling requirements, and the policy presented at checkout. Do not send an item back before support reviews the request.
- 01
Keep
Keep the item, packaging, labels, and shipment materials until support responds.
- 02
Record
Photograph relevant damage, incorrect contents, labels, and packaging clearly.
- 03
Contact
Send the order number, a concise description, and the relevant photographs.
- 04
Follow
Wait for the documented next step before returning, discarding, or altering anything.